Payment and global dispatch
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Payment questions
1. What payment options do I have and where do I pay my duty fees (outside the EU)?
You can pay with:
- Visa®, MasterCard®, American Express®, JCB®, Discover®, Diners Club®
- PayPal, PayPal Express
- European Customers only: Payment in advance through T/T / bank transaction (2% discount)
- apple pay (via stripe)
- google pay (via stripe)
If your delivery address is outside the EU, you might be charged duty dependent on your countries law. This duty fee is then collected by the delivering person. For further details on duty please check "Shipping questions -> 6."
2. I run a business located in the EU and want to purchase tax free - how does it work?
If you run a business within the EU and can supply us a EU VAT No. you can purchase tax free at "berondi". It is necessary that the shipping and invoice address is the same. Please inform us either before or directly after purchase about your business address and EU VAT number through our >contact form<. After having approved your information we will immediately send you the 19% tax refund to any payment method you chose during checkout.
3. Is there a minimum order size?
Yes, 80€, shipping cost not included.
Shipping questions
1. What delivery time can I expect (updated September 2024)?
- our experiences, business days are from Monday till Friday -
Delivery time as shown in the shop (detailed article view) +
Austria: 3 business days
Belgium: 3 business days
Denmark: 3 business days
Estonia: 5 business days
Finland: 4 business days
France: 3 business days
Germany: 2 working days
Ireland: 5 working day
Romania: 5 business days
Slovakia: 4 business days
Slovenia: 3 business days
Spain: 4 business days
Sweden: 4 business days
outside the EU (average values):
Australia: 12 business days delivery time incl. customs
Canada: 12 business days delivery time incl. customs
China: 9 business days delivery time incl. customs
Hong Kong: 7 business days delivery time incl. customs
India: 16 business days delivery time incl. customs
Isreal: 9 business days delivery time incl. customs
Japan: 7 business days delivery time incl. customs
Korea: 13 business days delivery time incl. customs
Malaysia: 10 business days delivery time incl. customs
New Zealand: 10 business days delivery time incl. customs
Norway: 5 business days delivery time incl. customs
Saudi Arabia: 12 business days delivery time incl. customs
South Africa: 14 business days delivery time incl. customs
Switzerland: 5 business days delivery time incl. customs
Singapore: 8 business days delivery time incl. customs
Taiwan: 10 business days delivery time incl. customs
UK: 5 business days delivery time incl. customs
United Arab Emirates: 8 business days delivery time incl. customs
USA: 8 business days delivery time incl. customs
Your order will be taken care of immediately. Most items are on stock and can be delivered right away. For our EU based customers: Should an item in your order be unavailable, we will inform you immediately and will send you a seperate package with no extra charge as soon as the item arrives at our warehouse. We are continuously working on improving the delivery time. The delivery times cited here are approximate.
2. Does berondi ship to any country in the world?
Yes, we ship to all countries (insured DHL delivery) and you will receive a DHL tracking code as soon as your order is shipped. We only ship to UK (tax free) for orders above 160€.
3. Does berondi check about the correct address coding?
Yes, each order is processed manually and we check and eventually correct the coding of each delivery address (e.g. order of state / post code / city name) such as for US and Australian customers. Due to our broad experience with global shippings we know about the correct codings for each country.
4. Does berondi ship tax free to all countries outside the EU?
Yes, your purchasing cost will be recalculated automatically while you proceed with your order. You may be charged a local import tax (depending on the destination country).
5. How much is the shipping?
No matter how many or which items you buy, the shipping costs are as follows:
Germany: free
EU countries: 10€ incl. 19% tax
Switzerland, UK, Norway: 10€ net
Outside EU countries: 49€ net
6. For deliveries outdside the EU (e.g. Switzerland, UK, Norway, Russia, USA, Australia): How do I calculate my total cost?
The prices shown in the berondi shop include 19% German taxes. As soon as you entered your outside-EU-delivery adress, the system reduces the price by the 19% German tax and does only charge this net price. When importing into a non-EU-country usually the local tax is charged (e.g. Switzerland: 8% of the net order value) as well as duty (e.g. Switzerland: ca. 10%, USA: ca. 2%) in your country. The exact duty cost for the import in your country can be calculated here: >>> Duty Calculator <<< (HS Code: Demeyere Cookware: 73239300; Staub Cookware: 73239200; Knives: 82119200; Olive Wood: 44199090).
For deliveries outside the EU you can therefore calculate like this:
(1) Products value below tax exempt allowance (varies from country to country): Net value + shipping cost = Your total cost
(2) Products value above tax exempt allowance (varies from country to country): Net value (above allowance) + local taxes (for value above allowance) + duty (for value above allowance) + shipping cost = Your total cost
UK customers can expect a total surcharge of roughly 25% that will be charged by parcelforce after arrival in UK.
Deliveries to EU countries and Germany
...will not be charged additionally (no duty cost etc.)
7. How do I pay local custom tax (for countries outside the EU)?
You pay the customs fees directly at delivery to DHL.
8. How will your order be sent / is optional express delivery possible?
Our products are sent by insured DHL and delivered worldwide. If the destination country is outside the EU, it will be shipped by sea or air freight. During time of the Corona pandemic situation with limited air capacity, most orders are shipped by sea freight. Please contact us about optional express delivery via air (an average 6 kg air package to the US costs e.g. an additional 100€). Delivery takes place from Monday to Saturday.
9. What happens if the delivery arrives and you are not home?
Delivery takes place from Monday to Saturday. Please be aware that your package will be sent back to us if the shipment is not deliverable and not being picked up at your local post office after (usually) 7 working days. Normally DHL leaves a notice in your mailbox informing you that the delivery could not be completed.
10. What happens in case of damage in transit?
Even though your order is carefully packed with the best packing materials, damage in transit can still happen. In that case we either replace your order or refund the purchase price and shipping charge. Each order is fully insured. In the case that your order is damaged on arrival, please lodge an immediate (!) complaint with the delivering person / company handling the shipment and inform us about the damaged order. It helps to take pictures. In the case you would like to return your order, please inform us per e-mail. Packages returned without proper postage will not be accepted without prior arrangement.
