Terms of Guarantee

Voluntary manufacturer warranties

The voluntary manufacturer warranties described below apply in addition to your statutory rights regarding defective or non-conforming goods. They do not restrict or replace your statutory rights against berondi as the seller.

Whether a manufacturer warranty applies, and its exact scope, depends in particular on the specific product, product series, private or professional use, country of purchase and the manufacturer's terms in force at the time of purchase. The manufacturer's terms and any information shown on the packaging or product page are decisive.

The following information does not constitute an additional warranty granted by berondi. Please retain your invoice as proof of purchase.

Manufacturer warranty for DEMEYERE products

DEMEYERE provides a voluntary manufacturer warranty against manufacturing and material defects from the date of purchase. The warranty period depends on the product type, product series and whether the product is used privately or professionally.

Warranty periods for private household use:

• 5 years for all DEMEYERE products with a non-stick coating;
• 10 years for products without a non-stick coating from series in the 3 segment, such as Classic 3 and Resto 3;
• 30 years for products without a non-stick coating from other series, such as Industry 5, Atlantis 7 and ControlInduc X.

Warranty periods for professional use:

• no manufacturer warranty for products with a non-stick coating;
• no manufacturer warranty for products without a non-stick coating from series in the 3 segment;
• 10 years for products without a non-stick coating from the other series.

The warranty does not cover, in particular, normal wear and tear, wear or discolouration caused by dishwasher cleaning, overheating, misuse, deformation caused by using an induction zone that is too small or by incorrectly positioning the product on the hob, excessive mechanical pressure, or damage to non-stick coatings caused by sharp objects or abrasive cleaning products.

Discolouration, limescale or other deposits, and scratches on the inside or outside of the stainless steel are not regarded as manufacturing defects. Replacement parts such as rubber sealing rings, Bakelite parts and glass lids are not covered by the warranty.

In the event of a warranty claim, the product may be returned together with proof of purchase to the retailer from whom it was purchased. Alternatively, the manufacturer's customer service may be contacted.

Open the current DEMEYERE warranty terms on the official manufacturer website

Manufacturer warranty for STAUB products

Under the currently published German manufacturer terms, STAUB provides consumers with a voluntary 30-year manufacturer warranty for STAUB cast-iron products from the date of purchase. Proof of purchase is required.

The published German warranty applies to STAUB cast-iron products purchased in Germany or Austria. It covers functional, manufacturing and material defects in STAUB cast-iron cookware, excluding accessories, when used normally in a private household.

STAUB will inspect the product and decide whether the complaint is covered by the warranty. For an accepted warranty claim, the manufacturer may repair the product, replace defective parts, replace the product with an identical product or, if the original product is no longer available, provide an equivalent product. STAUB bears the costs of processing a valid warranty claim.

The warranty does not cover, in particular:

• improper handling of the product;
• normal wear and tear;
• failure to follow the care and use instructions;
• changes in the colour of knobs or products;
• discolouration caused by dishwasher cleaning;
• damage caused by impact or accidents;
• damage caused by improper storage;
• B-grade or second-quality products.

Warranty conditions and territorial limitations published for other countries may differ. The warranty terms applicable to the individual purchase therefore remain decisive.

Manufacturer contact for products purchased in Germany or Austria:
ZWILLING J.A. Henckels Europa GmbH
Service Centre
Grünewalder Str. 14-22
42657 Solingen
Germany
Email: info@zwilling.com

Open the official multilingual STAUB care and warranty booklet

Warranty information for KRAMER by ZWILLING products

The KRAMER by ZWILLING knives offered by berondi are licensed Bob Kramer designs manufactured or distributed by ZWILLING.

The six-month warranty published on the Kramer Knives website applies only to other products manufactured directly by Kramer Knives. It does not automatically apply to KRAMER knives manufactured by ZWILLING.

For licensed designs, Kramer Knives expressly instructs customers to contact the relevant manufacturer regarding warranty matters. For KRAMER by ZWILLING products offered by berondi, the relevant manufacturer is ZWILLING.

The applicable ZWILLING product, warranty and complaint conditions therefore apply to these products.

Open the official Kramer Knives warranty information

Warranty and complaint information for ZWILLING products

ZWILLING does not currently publish one uniform voluntary manufacturer warranty with the same duration for all product categories sold in Germany. Product-specific manufacturer warranties apply only where they are expressly stated for the individual product on its packaging, product page or in separate warranty terms.

On its current German customer-service page, ZWILLING states a two-year statutory warranty period for product complaints. This is not a blanket additional lifetime manufacturer warranty for all ZWILLING products.

For product quality complaints, ZWILLING currently provides the following contact address: service.de@zwilling-shop.com

Open the current ZWILLING complaint information

We will be pleased to assist you with a complaint or warranty claim.

Please contact us first and describe the problem. If possible, include your order or invoice number and clear photographs of the product and the reported defect.

Contact berondi regarding a complaint

Alternatively, you can contact us by email at berondi.shop@gmail.com.

Manufacturer information last reviewed: 23 September 2026